XFER Blog

If you have no strategy in place for a) determining if you need a cloud-based phone system and b) how you will migrate towards one if you do, you should prepare your company for a long and pricy road to failure.

Your phone system is a critical component to the success of your business and the productivity of your employees, but taking advantage of its capabilities requires incorporating your phone system platform into your overall IT strategy.

After our last article, you should now have a strategy in place for your move to a cloud-based phone system and should have managed to get all the right stakeholders involved. But now you have to execute that plan.
Fair warning: this is where some companies get stuck. A plan is one thing, but the ability to execute said plan is another entirely. Without the right tools and people, you can find yourself unable to properly and successfully transition to a cloud-based phone system.

Let’s face it; the traditional telephony system your business relies on is outdated and holding you back from bigger and better things. You’re thinking about integrating a Voice over Internet Protocol (VoIP) phone system into your IT infrastructure, but you might not be sure what features to look for. How can you know for sure that you’re getting the right solution for your business?

Today’s technology has transformed the business world into a land chock-full of emails and text messages, where the spoken word is a nearly-lost practice. This makes phone calls even more special than they used to be, and can make or break the satisfactory customer experience. As your business grows, the costs of a legacy telephone system grow along with it. VoIP, or Voice over Internet Protocol, is a desirable solution to decrease communication costs both in and out of the office.

With new technology being produced every day, it’s only natural that the IT industry grows alongside it. Due to this, you might have a lot of unused junk lying around from continuous upgrades. A lot of this old technology might still be perfectly usable, if a bit old; but it’s important that you know when to say “goodbye” and replace your IT equipment.

Wired telephone service, also known as the Public Switched Telephone Network (PSTN), is seemingly nearing their extinction. This is thanks to the more economical and convenient Voice over Internet Protocol (VoIP) telephone option. Until recently, nearly every American home was connected to the PSTN, but by 2015, this option will see a 75% decrease. What does this mean for your business?

Remember when a family's home had only one phone line and someone else would pick up the phone in the middle of a call? There would be a click, a pause, the caller would then ask, "Is someone on the other line?" A hasty hang-up click would then follow. With VoIP, you can listen in on phone calls without being detected!