XFER Blog

XFER has been serving the Livonia area since 1994, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

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Employee Burnout Can, and Should, Be Avoided

Employee Burnout Can, and Should, Be Avoided

Your employees are your greatest asset, which means that they need to be carefully managed and maintained, just like any of your other productivity-boosting assets. The difference is, your employees aren’t just another solution - they’re human beings, and as such, they aren’t tirelessly motivated. In fact, if your employees aren’t treated properly, they could… burn out.

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Taking a Look at RMM

Taking a Look at RMM

Many businesses struggle with the reality of everyday IT issues, one of which is receiving the right kind of support and maintenance to ensure everything goes according to plan. When considering your business’ IT maintenance and management, you need to consider the service provider, the distance they travel to and from your office, and ease of support. How can you make sure that your business finds the right solution or service?

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Are You Bogged Down by Vendor Relationships?

Are You Bogged Down by Vendor Relationships?

Small business owners have a lot on their minds and a ton of responsibilities that the average employee doesn’t have. Small businesses often force business owners into taking on various roles that may or may not fit their specific skill set, including CIO or CTO. Of course, the Chief Information Officer and Chief Technology Officer are responsible for technology-related decisions, but the reality of the matter is that you only want technology professionals in these roles… not just professionals who happen to be the most knowledgeable folks in your office.

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The Internet of Things 2025

The Internet of Things 2025

Twenty years ago, the term “Internet of Things” was coined by a marketer named Kevin Ashton. Working for multinational consumer goods corporation Proctor & Gamble, his idea to use RFID to help manage P&G’s supply chain led to a partnership with MIT. For his efforts, Ashton became a high-tech entrepreneur and best-selling author, but his lasting legacy will likely be tied to the actual Internet of Things (IoT).

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Tip of the Week: How to Keep Your POS from Being a PITA

Tip of the Week: How to Keep Your POS from Being a PITA

If your business is in retail, you’re going to need a Point-of-Sale (also known as a POS) system. This is a common device in businesses that directly sell to their clients and customers, as it can do a lot to assist these businesses as they manage their processes. As you seek out a POS system for your business, you’ll likely be looking for (and avoiding) certain features.

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Collaboration Tools for SMBs

Collaboration Tools for SMBs

Useful collaboration tools can alter a business significantly by enabling cooperation that is impossible without them. How exactly these tools fit into your business is a whole other matter.  Today, we’re going to talk about how you can integrate some pretty great collaboration tools without turning your business upside down. 

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Help Desk Makes IT Support Easier

Help Desk Makes IT Support Easier

Downtime is a killer for any business. When a business is forced into confronting its technology support deficits, it usually means that they’ve been dealing with too much broken technology and downtime, and the costs associated with it. One way your business can avoid losing huge chunks of time to broken technology is to add a professional help desk to support your IT administrator. 

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Know Your Tech: Virtual Machine

Know Your Tech: Virtual Machine

Businesses use servers and servers are very expensive. They are expensive to build and to maintain. Since most servers have top-of-the-line hardware inside them, and are only used for one purpose, a lot of a server’s available resources are left dormant, essentially wasted. The virtual machine allows expensive server hardware to host multiple virtual servers, allowing any business to get more out of its IT investments. Let’s take a look at the virtual machine and its uses.

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Think Before You Click: Spotting a Phishing Attempt

Think Before You Click: Spotting a Phishing Attempt

We’ve all caught the obvious spam email, like the message that is clearly bogus, or the offer that is definitely too good to be true.

We’re going to confidently assume none of our readers are getting tricked by Nigerian Princes or getting roped into order virility drugs from an unsolicited email. The real threat comes from the more clever phishing attacks. Let’s take a look.

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Microsoft is Constantly Improving Office 365

Microsoft is Constantly Improving Office 365

Microsoft Office is the most common productivity suite in the world, and it’s for a good reason. One of the biggest reasons for this is that they routinely update the applications with great features. Office 2019 is one of the biggest improvements that Microsoft has made, and it features several apps that make the modern office work.

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Tip of the Week: Adding More Utility to the Windows Taskbar

Tip of the Week: Adding More Utility to the Windows Taskbar

The Windows Taskbar is meant to assist the user in opening and managing the programs they need to accomplish their goals. Did you know that you can tweak the Taskbar to add to the utility it already has? For this week’s tip, we’ll go over a couple of the things you can do with the Taskbar - specifically, things that make navigating your computer a little easier.

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Business Communication Tools Your Business Could Use

Business Communication Tools Your Business Could Use

All businesses need some type of communication infrastructure, especially considering how connected today’s workplace is. Today we will look at some of the best communications solutions out there for businesses of all sizes and industries, including many that you may (or may not) have already implemented for yourself. You can use this knowledge to fuel improvements to your own communications infrastructure.

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Tip of the Week: Simple Windows 10 Tips

Tip of the Week: Simple Windows 10 Tips

Windows 10 is the benchmark in PC operating systems at this juncture. It offers users all types of great options from previous versions of Windows, while integrating some of today's most dynamic technology to provide users with the very best in organization and ease-of-use. Today we will talk about five very simple tips that will get you started getting the full function of Windows 10.

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Three Technology Trends We’ve Witnessed in 2019

Three Technology Trends We’ve Witnessed in 2019

Businesses are increasingly adopting more advanced technologies to benefit their operations. We’ve seen a few of these technologies really come into the public eye this year. That’s why we wanted to take some time and review these tools and time-saving solutions with you: to tell you about ways that your business procedures can improve through their implementation.

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Upgrades Are Necessary as Microsoft Retires Two Heavy Hitters

Upgrades Are Necessary as Microsoft Retires Two Heavy Hitters

Windows might be the most popular operating system out there, but it’s not perfect. This is why your systems receive patches and security updates as they are released. The problem, however, is that these updates don’t last forever, and one of the most popular Windows systems out there will lose access to support on January 14th, 2020. Are you going to update now, or are you going to risk your systems going without critical updates?

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Getting a New Computer? We Can Help, Part V

Getting a New Computer? We Can Help, Part V

By now it should be clear that the same computer might not work for two different businesses’ needs. In previous articles we discussed how to select the right CPU, RAM, storage, and display for your desktop. This final post will be dedicated to some of the topics that couldn’t fit into previous parts.

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VoIP Can Present Some Unexpected Value

VoIP Can Present Some Unexpected Value

Telephones have been in the office for so long that it would be weird if they weren’t in the office in some way, shape or form. With the advent of cloud-based options, however, telephone communications have become much more sophisticated and accessible. A voice over IP system that uses the Internet is one way that you can take advantage of modern technology to reduce costs and optimize your network.

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Give Your Users a Little Support and See What They Give Back

Give Your Users a Little Support and See What They Give Back

Karma is a pretty powerful force. If you do enough good, good will become of you. At least, that’s the idea. The same idea applies to the people around you; if you cultivate a positive environment and offer everything your staff needs to do a good job, they will perform better than the alternative.

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Getting a New Computer? We Can Help, Part IV

Getting a New Computer? We Can Help, Part IV

Without a monitor for your new desktop, it won’t be much to look at. While you’re recovering from that pun, let’s discuss some of the major considerations you might have for purchasing a display for your new device.

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Unveiling the Managed Service Provider

Unveiling the Managed Service Provider

We talk a lot about managed services for small and medium-sized businesses, but unless you’re familiar with the business model, you won’t be able to learn much about who we are and what we provide to organizations like yours. Today we are hoping to clear up some definitions of managed service providers, or MSPs, as well as what kind of services we can provide for businesses with limited budgets.

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