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XFER has been serving the Livonia area since 1994, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Remote Control: How your phone system may be stifling remote employee productivity

iPad Mobility portraitImagine for a moment that youre a sales manager at a growing company and youve just been tasked with building a remote team of 40 sales reps. Your companys headquarters is in Boston, but these reps will primarily work out of their home offices and much of their time will be spent on the phone either initiating conversations with prospective clients or engaging existing customers.

While most of your sales reps have personal smartphones they can use on the go, you know that business calls are better conducted on a private line that provides more reliable call quality. Your sales reps will appear more professional, while the features of a business phone system also allows them to be more productive.

But here’s the issue: How exactly are you going to set up each of those sales reps with their own phone lines and all the tools they need to be as productive as possible?

The challenges with remote workers and on-premise phone systems

With traditional onsite phone systems, business owners or in-house IT experts would need to take several laborious steps to get remote workersphones connected to the companys internal network.

First, theyd have to purchase an expensive phone for each employee typically through their Telco provider. Next, theyd need to do some circuit work to ensure that the companys on-premise system could manage the additional call load. And lastly, theyd have to perform regular monitoring and maintenance of the onsite equipment to ensure its ongoing reliability.

Then theres the issue of system features and functionality.

Generally, the benefits of legacy onsite phone systems are limited to reliability, caller identification, and voicemail functionality. Modern VoIP systems, however, allow employees (including remote workers) to easily link their phone to CRM and ERP applications, leverage click-to-dial technology, and unleash powerful call analytics.

If your business cant provide those tools to remote employees, then its likely limiting your remote staff’sefficiency and productivity.

Is a cloud-based phone system the answer?

The emergence of cloud-based VoIP technology has largely rendered each of the challenges and obstacles listed above moot. With a cloud-based phone system, getting a remote employee up and running with a phone system is as simple as purchasing a phone, connecting it to the Internet, and downloading some software.

Theres no added setup, maintenance, management costs, or headaches, and your remote employees can immediately tap into the same functionality that in-house employees have access to. Even better, cloud-based phone service providers ensure the system is constantly upgraded and protected, which improves uptime, call reliability, and customer experience.

In a word, a cloud-based phone system just makes things easier.

If your business has a legacy onsite phone system thats failing to deliver that kind of connectivity to your remote staff, or if you just think theres a more effective way to sync remote workers to your companys network, then you may want to consider moving to the cloud. Your remote employees and their customers will thank you for it.

If your company needs help solving remote worker communication challanges, XFER can help. Give us a call at 734-927-6666 / 800-438-9337 to learn more.

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