XFER has been serving Michigan since 1994, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

The Pros and Cons of Automating Business Processes

The Pros and Cons of Automating Business Processes

Most industries utilize automation to at least some degree. With plenty of benefits that can be taken advantage of, businesses need to remember that they still must be careful about implementing these systems, as failing to do so could cause downtime and negatively impact productivity. Here are some of the major benefits and detriments that your organizations should consider when examining automation.

The Pros
There is more than one application and way to use automation. While the uses are more general than specific, they can be applied to several different kinds of goals or processes, whether it’s customer service or data processing. In this sense, automation can be used in a pretty universal way.

It’s obvious that certain processes take a considerable amount of time to complete, but if they are handled by automated systems, they can be completed much more efficiently than before. In other words, since you don’t have to focus on these tasks, you can instead devote the time to something else entirely. This effectively adds more time to the workday by removing routine tasks that can be handled by an automatic process.

Minimizing Repetition
If someone has to do the same task over and over again, they are doomed to lose interest and make mistakes. If these tasks don’t require focus, then the employees will likely let their mind wander, and productivity can suffer. This makes even a quick task more likely to be repeated multiple times, making it less likely to yield a return on the investment. Automation makes it more convenient and less risky to leave monotonous tasks to employees. Trust us when we say employees will thank you for taking these tasks off their plate and freeing up their schedule for others.

When someone reaches out to your business, it’s likely they need your help with something, and they need it fast. If you can’t provide it on a convenient time frame, chances are they will take their needs elsewhere. Automation gives them the ability to get help from a chatbot or other similar automated system without the need to staff someone at all times to address immediate needs. This gives you a better chance at being able to respond to their needs when they reach out to your organization.

Potential Cons
Automation might be quite helpful for businesses, but there are some issues that should be addressed in order to ensure it doesn’t become a liability for your business. For example, some processes are simply too complex for a machine to handle in the same way a human brain can. Most automated systems are limited by design, thus ensuring that they will be limited to the task assigned to them. After all, an automated system’s purpose isn’t being fulfilled if you have to provide constant feedback to it. Here are some ways you can make sure the faults of automation sting less:

  • Use automation sparingly: Some of the services that could be automated likely don’t need to be. This is particularly true for more complex issues. Consider that many of the people who contact your business have a point of contact within your organization and regular requests, meaning that working with a human might not be such a bad thing if they are available at that time. In this way, automation supplements human contact rather than replaces it.
  • Have employees direct the automation: If an automation system can’t perform a task on its own, having employees direct it during more complex tasks can work to mitigate the issue. A complicated request can be made, but still processed and understood with the right direction.
  • Ingrate your automation: You don’t want to stop processes midway. As long as your automation is well-designed and thought-out, tasks can be integrated with automation to ensure they are handled in the most complete way possible.

What are some ways your organization can benefit from automation? Let us know in the comments.

Tip of the Week: Prepare for These Disaster Recove...
What is a Router Botnet? Find Out Today!


No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Thursday, January 17 2019
If you'd like to register, please fill in the username, password and name fields.

Captcha Image

Mobile? Grab this Article!

QR-Code dieser Seite

Tag Cloud

Security Technology Tip of the Week Privacy Microsoft Internet Cloud Best Practices Saving Money Backup Software Workplace Tips Business Computing Managed Service Provider Hosted Solutions Data Hackers Small Business Google Mobile Devices Hardware Productivity VoIP Mobile Office Malware Email Gadgets Quick Tips Network Security Network Efficiency IT Support Innovation Business Management Business IT Services Social Media Business Continuity Miscellaneous Smartphones Server Upgrade Virtualization Communication Disaster Recovery User Tips Windows Data Backup Communications Computer Managed IT Services Microsoft Office Smartphone Users Passwords Data Recovery Browser Mobile Device Management Holiday Android Save Money WiFi Marketing Alert Ransomware Tech Term Outsourced IT Mobile Computing Internet of Things BDR Vendor Management Cybercrime Remote Monitoring Cloud Computing Windows 10 Router Operating System Chrome Automation Artificial Intelligence Bring Your Own Device Apple BYOD Information Technology Computers Avoiding Downtime Cybersecurity The Internet of Things Current Events Best Practice History Going Green Spam Big Data Firewall Managed IT Services Remote Computing VPN IT Solutions Telephone Systems Trending Phone System Social Engineering Wireless Technology Health Employer-Employee Relationship IT Consultant Application Printer Facebook Collaboration Hacking Lithium-ion Battery Productivity Office Windows 10 Money Budget Excel Mobility Proactive IT App Bandwidth iPhone Business Managament How To Mouse Networking Fax Server Office 365 Applications Content Filtering Maintenance Windows 8 Mobile Device Two-factor Authentication Phishing IT Support Unified Threat Management Recovery Business Intelligence Private Cloud Tutorials Website Customer Relationship Management Training Redundancy Hard Drives Virus Law Enforcement Gmail Access Control Encryption Sports Value Settings Information Apps Google Drive Data Protection PowerPoint Antivirus Blockchain Managed IT Word User Error Humor Analytics Outlook Data Security Office Tips File Sharing Memory Voice over Internet Protocol Data Management Inbound Marketing Compliance Social Conferencing Flexibility IT Management Entertainment Servers Search Tablet Machine Learning Twitter Administration Retail Tech Support Document Management Human Resources Digital Payment Software as a Service Analysis Social Networking Streaming Media Risk Management Computer Repair Scam Managed Service Network Congestion Hacker Vulnerability Saving Time Connectivity Administrator Wi-Fi Save Time Downtime Identity Theft Meetings Workers Display Telephone System Best Available Webinar Bluetooth Credit Cards DDoS Solid State Drive Data loss People Black Market Smart Tech Help Desk Samsung Spam Blocking Touchscreen Instant Messaging CES Fraud Cleaning Password Online Currency IT Plan Wireless Physical Security Environment Public Cloud Recycling Point of Sale Biometrics Education Content Management SaaS Statistics Infrastructure IT service Unsupported Software Video Surveillance Paperless Office OneNote Data storage Programming Update Skype Internet Exlporer IBM Data Storage eWaste Piracy Telephony PDF Leadership Augmented Reality Intranet Comparison Keyboard Running Cable Robot Wearable Technology Google Docs Safety Virtual Assistant Work/Life Balance Data Breach USB Windows 7 HaaS End of Support Computer Accessories Botnet YouTube Government Start Menu Theft Healthcare Shortcuts Root Cause Analysis Windows 8.1 Update Data Warehousing Specifications Reputation Inventory Remote Monitoring and Maintenance eBay Tablets Wireless Internet Warranty Computer Fan Alerts Windows Media Player Virtual Desktop Digital Signature IoT Supercomputer Hiring/Firing Regulations Evernote Internet exploMicrosoft Cost Management Debate Travel Criminal NarrowBand NIST HBO Thought Leadership E-Commerce Mobile Cortana Uninterrupted Power Supply Electronic Health Records eCommerce Millennials Customers Line of Business Text Messaging Upgrades Analyitcs Advertising Wire Microchip FENG Work Station Customer Service Multi-Factor Security Strategy Gaming Console Knowledge Wireless Charging Camera Patch Management Chromecast Cryptocurrency Consultant Frequently Asked Questions Distributed Denial of Service Files Content Filter Professional Services Google Apps Vendor Screen Mirroring Workforce Authentication MSP 360 Emails Notifications Smart Office Electronic Medical Records Cameras Lifestyle Insurance Flash Fiber-Optic Storage Windows 10s IT Security Laptop Safe Mode Business Owner Licensing Tip of the week Amazon Colocation Virtual Reality Print Server Tools Shadow IT HVAC Security Cameras Charger Cast WIndows 7 Telecommuting SharePoint Nanotechnology Remote Worker Cables Hybrid Cloud Search Engine Hiring/Firing Macro Printer Server Remote Support Shortcut Practices HIPAA nternet Crowdfunding Sync Addiction Virtual Private Network Co-managed IT Worker Commute Touchpad Accountants Business Technology Webcam User Windows Server 2008 Amazon Web Services IaaS Computing Infrastructure Bloatware Law Firm IT Password Manager Legal Enterprise Content Management Computer Care Managing Stress Domains Company Culture Software Tips Remote Work Relocation Wiring Hosted Solution Unified Communications Students Bing Monitor Hosted Computing Proactive Science Cache Project Management PC Care Audit Staff LinkedIn Online Shopping Netflix Entrepreneur Business Mangement Password Management Scheduling Net Neutrality Devices GDPR 3D Smartwatch Experience Two Factor Authentication Battery Content Emergency Video Games Worker Music Regulation Audiobook Scalability Assessment Thank You Rootkit Utility Computing Politics Printers Transportation How to Television Congratulations Techology Troubleshooting Webinar Benefits Automobile Public Computer Employee/Employer Relationship IT solutions Employer Employee Relationship CrashOverride Smart Technology Loyalty Books

Sign up for our Newsletter!

  • Company Name *
  • First Name *
  • Last Name *