XFER has been serving Michigan since 1994, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

You May Be Surprised What You Are Missing Without a Help Desk

You May Be Surprised What You Are Missing Without a Help Desk

Businesses these days rely on technology in order to function properly, but what happens when this technology doesn’t operate as intended? If your organization doesn’t have a dedicated help desk on-premise, you’re probably suffering from unnecessary downtime and technology troubles with no recourse.

Of course, not all businesses have the luxury of hiring in-house technicians to function as a help desk. In cases like these, outsourced solutions are viable alternatives, if they aren’t outright better overall. Here are some of the best reasons why your organization should implement an outsourced help desk solution.

Help Desk Support Minimizes Downtime
You may have heard the excuse, “I would have done the work, but I didn’t know how,” or “My computer wasn’t working properly.” If you don’t have anyone available to help your staff with their issues, chances are they are being ignored and piling up, resulting in a situation where your staff simply can’t do their jobs--not because they don’t want to, but because they literally can’t. If you have someone your staff can reach out to for assistance with the technical side of their job, they’ll be more likely to get assistance and improve their productivity. Most importantly, you’re keeping downtime to a minimum, as it is a huge blow to your bottom line if left unchecked.

Help Desk Support Provides a Single Point of Contact
Even more confusing for some employees is who to actually contact in the event they need help with their technology. Sometimes the organization will have several numbers compiled in a location for all to see, but this isn’t helpful, as the employee might wind up having to reach out to several vendors just to resolve a basic issue. By using a help desk solution, there is only a single phone extension or email address to inform, making this kind of assistance much more accessible.

Help Desk Support Can Augment In-House Assistance
Let’s say that your internal IT department is responsible for helping your employees out with their technology troubles. This is fine and all, but chances are that they don’t have enough time to implement new solutions, keep your hardware and software updated, monitor your network for inconsistencies, and manage all of your organization’s devices, let alone take a call from Susan down the hall because she can’t access her email. You can help your business’ IT department out by taking this one responsibility off their shoulders and handing it to an outsourced, remote help desk.

If your business finds itself falling short in terms of help desk support, look no further. XFER can help your business get the support it needs to maintain operational efficiency. To learn more, reach out to us at 734-927-6666 / 800-Get-XFER.

Fingers Crossed! The Robocalls May Soon Stop
Cybersecurity In 2018, What You Need to Know


No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Friday, December 14 2018
If you'd like to register, please fill in the username, password and name fields.

Captcha Image

Mobile? Grab this Article!

QR-Code dieser Seite

Tag Cloud

Security Technology Tip of the Week Privacy Microsoft Internet Cloud Best Practices Saving Money Backup Software Workplace Tips Managed Service Provider Business Computing Hosted Solutions Data Hackers Small Business Hardware Google Mobile Devices Productivity Mobile Office VoIP Email Gadgets Malware Quick Tips Network Security Efficiency Network Innovation IT Support Business Social Media Business Management Business Continuity IT Services Miscellaneous Smartphones Server Upgrade Virtualization Communication Windows Disaster Recovery User Tips Data Backup Communications Computer Microsoft Office Managed IT Services Users Passwords Data Recovery Browser Mobile Device Management Android Smartphone WiFi Holiday Save Money Marketing Outsourced IT Ransomware Alert BDR Mobile Computing Cybercrime Tech Term Vendor Management Windows 10 Chrome Operating System Internet of Things Remote Monitoring Cloud Computing Bring Your Own Device Apple BYOD Computers Information Technology Avoiding Downtime Big Data Current Events Remote Computing IT Solutions Best Practice History Router The Internet of Things Telephone Systems Going Green Artificial Intelligence Managed IT Services Automation Firewall VPN Spam Cybersecurity Health Wireless Technology IT Consultant Trending Application Collaboration Hacking Printer Facebook Social Engineering Phone System Employer-Employee Relationship Office Lithium-ion Battery Budget Excel App Bandwidth Money Proactive IT Mouse Fax Server Productivity Two-factor Authentication Content Filtering Mobility Maintenance Windows 8 Windows 10 Recovery IT Support Unified Threat Management Office 365 Applications Networking Business Managament iPhone How To Business Intelligence Managed IT Analytics Information Phishing Mobile Device Private Cloud Apps Redundancy Data Protection Blockchain Law Enforcement PowerPoint Sports Word Value Encryption User Error Website Data Security Humor Outlook Gmail Customer Relationship Management Tutorials Training Antivirus Virus Hard Drives Google Drive Inbound Marketing Saving Time IT Management Servers Settings Retail Human Resources Downtime Administration File Sharing Memory Software as a Service Network Congestion Tech Support Analysis Digital Payment Social Networking Conferencing Managed Service Computer Repair Scam Data Management Vulnerability Search Connectivity Tablet Save Time Twitter Document Management Office Tips Administrator Identity Theft Streaming Media Risk Management Compliance Flexibility Voice over Internet Protocol Entertainment Instant Messaging Access Control Social Data storage Webinar Data loss Environment Smart Tech Augmented Reality Intranet Running Cable Fraud Wearable Technology Internet Exlporer Help Desk Spam Blocking CES eWaste IT Plan Touchscreen PDF Biometrics Machine Learning Safety Wi-Fi IT service HaaS End of Support YouTube Content Management Best Available Government Hacker Unsupported Software Bluetooth Infrastructure Meetings People Paperless Office OneNote Video Surveillance Update DDoS Samsung Solid State Drive Robot USB Data Storage Keyboard Telephony IBM Online Currency Black Market Comparison Piracy Virtual Assistant Work/Life Balance Data Breach Windows 7 Leadership Recycling Google Docs Point of Sale Cleaning Education Password Wireless Physical Security Computer Accessories Statistics Public Cloud Workers Telephone System SaaS Credit Cards Programming Skype Millennials Law Firm IT Hybrid Cloud Line of Business Mobile Cortana Company Culture Consultant Electronic Health Records Knowledge Wireless Charging Touchpad Wire Microchip FENG Multi-Factor Security Strategy Text Messaging IaaS Computing Infrastructure Frequently Asked Questions Work Station Legal Cameras Content Filter Camera Patch Management Gaming Console LinkedIn Relocation Cryptocurrency Workforce Authentication MSP 360 Emails Professional Services Google Apps Net Neutrality Monitor Licensing Screen Mirroring Virtual Reality Insurance Flash Fiber-Optic Windows 8.1 Update WIndows 7 Smart Office Electronic Medical Records Lifestyle Tip of the week Amazon Display Printer Server Shortcut Storage Windows 10s Safe Mode Business Owner Telecommuting Debate Worker Commute Nanotechnology Remote Worker Tools Reputation User HVAC Charger Cast Internet exploMicrosoft Bloatware Practices HIPAA Sync Cables Managing Stress Domains Search Engine Hiring/Firing Windows Server 2008 Amazon Web Services NarrowBand Addiction Virtual Private Network Science Macro Accountants Business Technology Software Tips Remote Work Uninterrupted Power Supply Wiring Hosted Solution Webcam Password Manager Customers Co-managed IT Enterprise Content Management Computer Care Advertising Entrepreneur Hosted Computing Proactive Unified Communications Students Bing Online Shopping Chromecast Cache Project Management Audit Staff Distributed Denial of Service Files Tablets PC Care IT Security Windows Media Player Virtual Desktop Devices GDPR Netflix Botnet Business Mangement Hiring/Firing Password Management Print Server Notifications Cost Management Inventory Remote Monitoring and Maintenance Start Menu Scheduling Theft Healthcare Shortcuts Root Cause Analysis Data Warehousing Specifications 3D IoT Supercomputer Regulations Evernote Remote Support Laptop Wireless Internet Warranty Computer Fan Digital Signature eBay nternet Crowdfunding Colocation Upgrades Analyitcs HBO Alerts Shadow IT Customer Service Thought Leadership E-Commerce Travel Criminal SharePoint NIST Music eCommerce Worker Regulation Audiobook Assessment Thank You Rootkit Politics Utility Computing Television Printers Transportation Congratulations Troubleshooting Webinar Battery Automobile Public Computer Video Games Benefits IT solutions Employer Employee Relationship CrashOverride Scalability Smart Technology Books Loyalty Experience Content How to Two Factor Authentication Techology Emergency

Sign up for our Newsletter!

  • Company Name *
  • First Name *
  • Last Name *