XFER Blog

Downtime is a killer for any business. When a business is forced into confronting its technology support deficits, it usually means that they’ve been dealing with too much broken technology and downtime, and the costs associated with it. One way your business can avoid losing huge chunks of time to broken technology is to add a professional help desk to support your IT administrator. 

Karma is a pretty powerful force. If you do enough good, good will become of you. At least, that’s the idea. The same idea applies to the people around you; if you cultivate a positive environment and offer everything your staff needs to do a good job, they will perform better than the alternative.

Whether they are expected or not, there will always be situations when your business incurs some damage or loss due to natural disasters, downtime, or other issues. You might find that a little preparation could have kept some of the disaster at bay, and it could honestly save you a ton in terms of lost time and resources. In fact, it could save your organization from the brink of disaster.

It doesn’t matter how intensively a business uses their technology, there will always be a need for maintenance of some sort, whether it’s something as simple as a point-of-sale system or a full-fledged desktop workstation. Some businesses might have a complete IT department, while others might not have the resources to allocate to this role. We’ll walk you through how, no matter what kind of organization you operate, your business can benefit from a help desk solution.

Do you know what can completely kill a business’ momentum? Downtime. Businesses of all types look for a myriad of ways to save themselves the headaches that come from significant downtime. One way that is sure to reduce an organization’s downtime is by having conscientious IT management and support at the ready. One problem with this is that it's typically costly to hire a team of IT professionals with the experience and knowledge to keep your technology up and running.

Business owners; ever sit down and run through all of your expenses and ask yourself (or your accountant) what you are actually paying for? We’ve been there. Technology expenses like hardware, software licensing, cloud hosting, management and maintenance, support, and service agreements all add up quickly and it makes it easy to question what you can trim to save money without sinking the ship, especially when you rarely need to call your current IT provider.

Let’s be real: the title “managed service provider” doesn’t cast much insight into what we do on a daily basis. Even when people understand what we do, there are a lot of parts that confuse them and lead them to false conclusions. As a result, we wanted to take a few minutes and go over what it is that we do for our clients.

Businesses these days rely on technology in order to function properly, but what happens when this technology doesn’t operate as intended? If your organization doesn’t have a dedicated help desk on-premise, you’re probably suffering from unnecessary downtime and technology troubles with no recourse.

One of the key benefits of managed IT services is right in the title. It’s managed, meaning that you don’t have to worry about maintaining or configuring your systems. Many small businesses see these kinds of advertisements out in the world but don’t necessarily understand what services are being marketed to them. We’ll take a deep dive into what you can expect from “managed” services for your organization.

At first glance, you might not think about computing when the term “wizard” pops up. However, there is a certain type of program that is used exclusively for the purpose of helping someone install something on their computer.

It’s only natural that new and improved technologies will be challenging for employees to embrace and become accustomed to using. These challenges tend to shape how businesses will make their decisions as time passes. A few industry research firms have released their projections as to what challenges businesses will face in the coming months of 2017.