Many businesses have started to limit the amount of printing they do, but some companies simply can’t. If your business relies on its printers and copiers, it can be a real challenge to find a reliable and knowledgeable maintenance provider. Sure, you can rely on the support provided by the manufacturer, but you may find that middling, to be kind. This month, we thought we would provide a few tips on what to look for in a printer/copier maintenance company.
One of the main problems for the business that still relies on their printing and copying is that often the maintenance for this is done by appointment only. This can leave an organization up the creek without a paddle if something goes horribly wrong. One extremely important variable is that if you are going to use a company to support crucial infrastructure, they are going to have to be available for consultation. They need to be able to communicate clearly so there aren’t moments that you are frantically looking for support and they are nowhere to be found.
This is a no-brainer, but any printer and copy repair service should be proficient in fixing the copiers and printers they need to fix. With their seemingly never-ending ability to frustrate users, copiers and printers are complex machines that need all parts working in unison. If one thing is off, it can have a major impact on the effectiveness of the machine. Any printer and copier repair service should have technicians that understand the hardware your business uses and can fix problems quickly (or even remotely).
Speaking of remote services, printers and copiers don’t only face hardware problems. Having a support professional that can proactively update software to provide the most up-to-date and reliable experience—and be there when the machine malfunctions—is harder to find than you may think. This also extends to hardware. The best technicians have the parts you need in stock. This can be the difference between waiting hours and waiting days for printer and copier support.
Having a printer and copier maintenance technician that also is proficient with other forms of IT support and maintenance can provide substantial value for organizations that can’t begin to limit their printing. If you can get a managed IT services provider that also has the proficiency in dealing with crucial accessories like printers and copiers, it can bring a lot of value to your business.
If you would like to learn more about how XFER can help you solve your printing and copier problems, reach out to us at 734-927-6666 / 800-438-9337 today.