XFER has been serving Michigan since 1994, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

You Can Benefit from Unified Communications

You Can Benefit from Unified Communications

Without communication, would your business be able to function as intended, or would it fall apart? Often times the only thing holding together a project are the links between all of the pieces of it--your employees--each working on various individual parts of its implementation. This is where communication comes in. A unified communications solution is the best way to keep your organization together at all times, whether in the office or not.

A unified communications solution includes several applications that enable you to stay connected with your workplace and employees. It includes a unified email solution, a mobile device strategy, and a telephone system that accounts for today’s expected mobility and flexibility. We’ll discuss some of the ways your business can take unified communications to the next level.

Email
Your organization relies on email, but do you have a specific email system in place that your employees have to use? The problem with email in the business environment is that it’s easy for employees to use their own preferred email accounts. The problem with this is that not only is it confusing not to have a single unified solution, but you don’t have control over company data--and that’s not good for your business.

This is why you want to equip your business with an email solution that can be used across your infrastructure. Solutions like G-Suite’s Gmail for Business and Microsoft’s Outlook can be great assets. If you’re concerned about managing a mail server, you can even outsource the hosting of it to XFER. We’d be happy to assist you.

Mobile Devices
In a world full of mobile devices, flexibility and mobility are necessary parts of running a business. The problem that comes from this is that not everyone uses the same type of mobile device, and you need to think about cross-platform compatibility. Does your new email solution have a secure mobile app that can be used to access mail while on the go? Questions like these need to be considered if you want to make sure your business can truly enter the mobile field.

More than compatibility, you need to consider data control for mobile devices, as data that’s stored on one device could potentially be stolen in the event that it’s lost or stolen. You should be able to whitelist and blacklist apps, remotely wipe lost or stolen devices, and secure any devices as you see fit. This helps you keep your data from being compromised.

VoIP
The traditional telephone system that most businesses use doesn’t necessarily work for modern businesses. Telephone companies that equip organizations with landlines often bundle together services, which means that your business could very well be paying more than necessary for telephone service. In fact, you could be paying for services that you don’t even want or need. Furthermore, what if your employees need to take a business call when out of the office? You don’t want them using their personal cell phone numbers as points of contact for your clients.

With a Voice over Internet Protocol (VoIP) solution, your workers can use any Internet connection to access their work number on various devices. Plus, since it’s a unified phone system that uses a shared list of contacts from a hosted database, your workers will always have access to client contact information. Your employees can use their smartphone, desktop workstation, or even a traditional handset to make calls, allowing for a truly customizable, yet unified, approach to business telephone communication.

Does your business need unified communications? Reach out to XFER at 734-927-6666 / 800-Get-XFER.

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Saturday, August 18 2018
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